7 Day money back guarantee.

Cane Direct are prepared to offer a 7 day money back guarantee on all our work, but you must write to us us within 3 days of receiving your goods. This will cover any damages or faults in our products. Cane Direct will be happy to refund or replace the said item. We will not cover any size issues where the customer has supplied Cane Direct with their measurements for this we can take no responsibility for sizing issues.

Should you need a product exchanging Cane Direct will pay to have the said item collected and returned to you, this can take up to 10 working days to have the item collected and remade.

We take no deposits or card details until your goods are ready for dispatch, once we arrange delivery you must at this point make payment.

Cane Direct offers a 5 year guarantee on all our products against our workman ship we cannot cover any bleaching or discolouration made by Uvs to the fabric.

This guarantee covers any faults with steams splitting and any heavy degrading of foams or the hollow fibre.